Return & Refund Policy

Ensuring Your Perfect Fit & Satisfaction

1. Shop’s Responsibility (Free Return)

Thegirlzone will cover 100% of return and reshipment costs if:

• The footwear is defective (torn leather, broken heels, faulty zippers, etc.).
• The wrong size, color, or style was sent by our team.
• Items were damaged during transit.

* Requirement: Contact us within 48 hours of delivery with photo evidence.

2. Customer’s Responsibility

The customer is responsible for return shipping costs if:

• You changed your mind or no longer want the item.
• The wrong size was ordered by the customer.
• The shipping address provided was incorrect.

3. Eligibility & Refund Process

• Condition: Items must be unworn (no scuff marks on soles), unwashed, and in their original packaging with all tags attached.
• Inspection: All returns are inspected upon arrival at our warehouse.
• Timeline: Refunds are processed to your original payment method within 5-7 business days after inspection.

Thegirlzone Support

support@thegirlzone.shop

401 W Cedar Ave, Tulare, CA 93274, United States

Hours: 8:00 AM – 7:00 PM EST (Mon – Sat)