FAQs

Q: What is your return window?

A: Return requests must be submitted within 30 days of delivery.

Q: Who pays for return shipping?

A: It is fault-based. Thegirlzone covers costs for defective or wrong items sent. For “change of mind” or incorrect size ordered by the customer, the customer is responsible for shipping fees.

Q: What if my shoes arrive damaged?

A: Please contact us within 48 hours with photo evidence. We will ship a free replacement or issue a full refund immediately.

Q: How much is shipping and how long does it take?

A: We charge a $6.99 Flat Rate. Delivery typically takes 4–9 business days (1-2 days handling + 3-7 days transit).

Q: Can I cancel or change my order?

A: Yes, but only within 12 hours of placement. Once processing begins, modifications cannot be guaranteed.

Q: How do I choose the right shoe size?

A: We recommend checking our Size Guide. If you are between sizes, we suggest sizing up for Boots and staying true to size for Pumps.

Q: How should I care for my new footwear?

A: To preserve quality, wipe clean with a damp cloth and store in a cool, dry place. For Boots and Pumps, avoid prolonged exposure to direct heat or moisture.